Your technology shouldn't get in the way

Smart business owners realize that with proactive system monitoring and routine preventative maintenance, most computer issues can be avoided. While system breakdowns and hardware failures will never completely go away, a proactive approach can significantly reduce system downtime due to hardware failure, virus or spyware infection, or even program corruption. Instead of waiting for things to break, our focus is on preventing problems before crashes or any other issues occur. Our AscendCARE program brings the power of Fortune 500 class computer support to the small business owner for a fraction of the price. Flexible options allow you to pick and choose the program that works for you.

Take a look at some of the features in our various programs:

  • 24/7 monitoring of all systems
  • Proactive alerting
  • Daily backup monitoring
  • Antivirus / spyware protection
  • Microsoft security patch management
  • Weekly system maintenance
  • Asset inventory and management
  • Quarterly business review
  • Guaranteed response times
  • Remote support
  • Onsite support
  • User account management
  • Software auditing
  • Change management and reporting
  • Interior case cleaning as needed

AscendCARE Basic offers our minimalist approach for those on a tight budget. It includes antivirus protection, basic system monitoring, security patching, and automated maintenance. Our Flex package is where we begin to provide a much more proactive methodology, which includes unlimited remote support, inventory and license management, and other features. Our AscendCARE Pro package is our best value, as it includes all the features listed above for about the cost of a cup of coffee per day per workstation.

AscendNet offers flexible options that meet the unique support needs of your company. That is how we rise above your expectations.