AscendCARE for Home

Keeping up with all the patches, security updates, and routine maintenance tasks can be daunting for the consumer. Smart consumers realize that with routine preventative maintenance and a little tender loving care, most computer issues can be avoided. While system breakdowns and hardware failures will never completely go away, routine maintenance can significantly reduce the amount of downtime due to hardware failure, virus or spyware infection, or program corruption. In addition to preventative maintenance, today's computers need help to keep them running like new and keep the data they house safe. Our unique new home care program brings the power of business class computer support to the home user for a fraction of the price. You can pick and choose the products that are right for you.

Program Features and Benefits

24/7 Monitoring and Reporting

We use a software agent that monitors the health of your system and reports any critical errors back to us, potentially preventing a catastrophic failure

End User Ticketing System

You have the ability to create and track support tickets, just like you do in a large scale business, right from your computer.

Remote Network Troubleshooting

We will get your system back online and communicating with other computers in a flash.

Managed Antivirus & Spyware

Price of programs included! Never pay for protection again. We actively monitor programs to ensure proper usage.

Guaranteed Ticket Response Time

Based on the plan you select, your support tickets will be rapidly acknowledged.

Unlimited Phone & Remote Support

99% of issues can be resolved remotely. If it can be done remotely it's included, based on plan selected.

Security Patch Management

We routinely update all Microsoft and other common programs on your system, ensuring a secure environment.

Onsite Support

Pick the plan that meets your needs for onsite support options (additional fees may be charged based on coverage).

Unlimited Data Backup

Never lose a picture, or document again. Recovery of deleted data included.

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